对应的信件：
Dear customer service of Jingding,
I bought a refrigerator in the your proportion of double 11th.
Unfortunately, it didn’t work properly. The frozen system didn’t work.
Therefore, I would like to ask you to change another same mode of refrigerator for me according to the customer right you issued.
My purchase reference is xxxxxxxxx.
I am looking forward to hearing from you.
Lihua.
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