In fact, we delivered samples by Express. In order to clear customs smoothly, they change our invoice into a fake one. We didn't know what happened until we see your email. We've talked about this problem with the Express company, and it's agreed that there will be 2 invoices in the future, including our own invoice and analysis report inside, and Express company's invoice outside. Is that ok to you?
Sorry for all the troubles caused by us.
不过这不很正常么？客户就这样生气了？
The fact is such, we entrust an express company to help us to transmit the sample, they in order to let the sample through the customs, uses a false receipt to replace our receipt, we also are saw your EMAIL only then knows this matter. After we communicate the express company suggested that, later will be able to have 2 receipts, our receipt and analysis report and sample together in inside, express company's receipt in outside. Did not know whether or not accepts? Was sorry this time the trouble which brings to you
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