菜鸟驿站服务态度差该如何投诉?

2025-03-16 05:05:23
推荐回答(1个)
回答1:

菜鸟驿站服务态度差有以下方法投诉:

1,快递公司总部投诉。

直接拨打对应快递的官方客服热线,转人工服务进行咨询或者投诉。

2,通过“快递投诉”公众平台处理。

打电话占线的几率较大,所以可以直接在网站投诉,将具体情况,以及快递公司与快递员的信息填写正确即可。

3,拨打12305国家邮政局提供的投诉电话。

快递公司总部投诉是消费者最常用的办法,找到快递公司总部电话,转到客服部门进行投诉。在总部督导下完成对快件的派送乃至赔偿。

快递暂行条例

未经用户同意,快递被放置在收件点和快递柜内,违反了合同规定,”用户发送快件,相当于与快递公司签订委托合同,委员会的任务是‘在指定地点将指定的货物交给指定的人’,未经收件人同意,将快递放在收件地点,并不意味着合同已按合同履行。这是违约行为,也是违法的。”

根据《快递暂行条例》第二十五条的规定:从事快递业务的企业应当将快递送达约定的收件地址、收件人或者收件人指定的收件人,并当面通知收件人或者收件人,收件人或者代理人有权亲自验收。

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