When you buy goods or services from a trader, you are entering into a contract. Before you do, make sure you understand what you are agreeing to. A contract is an agreement made between two or more parties that is legally enforceable. Contracts can be written or verbal. A contract arises when one party makes an offer and the other party communicates an intention to accept it.It is unlawful for businesses to force or coerce you into entering a contract.
Contracts have terms and conditions which set out the rights and responsibilities of each party to the contract.
Make sure you read and understand the terms and conditions of a contract before you accept it. If you are unsure, seek legal advice.
There are limited circumstances when consumers may end a contract without penalty and these can include:
if the business has misrepresented the goods, services, terms or conditions
if a cooling-off period applies.