忘记支付密码，没有绑定银行卡怎么办

如果没有可用的身份验证方式，需要通过人工方式重置密码。
找回支付密码流程：
1 手机登录支付宝，点击右下角【我的】。
/iknow-pic.cdn.bcebos.com/f603918fa0ec08fa360f986652ee3d6d54fbdae0"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/f603918fa0ec08fa360f986652ee3d6d54fbdae0?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/f603918fa0ec08fa360f986652ee3d6d54fbdae0"/>
2 点击【账户信息】。
/iknow-pic.cdn.bcebos.com/b8014a90f603738d947f87e3b81bb051f819ec3e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/b8014a90f603738d947f87e3b81bb051f819ec3e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/b8014a90f603738d947f87e3b81bb051f819ec3e"/>
3 选择【设置】。
/iknow-pic.cdn.bcebos.com/8ad4b31c8701a18bcc8e998e952f07082938fe8e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/8ad4b31c8701a18bcc8e998e952f07082938fe8e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/8ad4b31c8701a18bcc8e998e952f07082938fe8e"/>
4 点击【密码设置】。
/iknow-pic.cdn.bcebos.com/42a98226cffc1e17b29c07f04190f603728de9d4"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/42a98226cffc1e17b29c07f04190f603728de9d4?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/42a98226cffc1e17b29c07f04190f603728de9d4"/>
5 选择【重置支付密码】。
/iknow-pic.cdn.bcebos.com/4610b912c8fcc3cec2f542f29945d688d43f203d"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/4610b912c8fcc3cec2f542f29945d688d43f203d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/4610b912c8fcc3cec2f542f29945d688d43f203d"/>
6 进行智能安全检测。
/iknow-pic.cdn.bcebos.com/d52a2834349b033bd7ed771b1ece36d3d439bd8e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d52a2834349b033bd7ed771b1ece36d3d439bd8e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/d52a2834349b033bd7ed771b1ece36d3d439bd8e"/>
7 通过安全检测，选择【我忘记支付密码了】。
/iknow-pic.cdn.bcebos.com/b7003af33a87e950a02278ad1b385343fbf2b43e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/b7003af33a87e950a02278ad1b385343fbf2b43e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/b7003af33a87e950a02278ad1b385343fbf2b43e"/>
8 如果检测到在常用的网络\设备\位置下操作，需要再次校验银行卡信息或绑定银行卡，点击【下一步】，通过身份验证，重置支付密码。
/iknow-pic.cdn.bcebos.com/3b292df5e0fe99256c03e2913fa85edf8cb171e0"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/3b292df5e0fe99256c03e2913fa85edf8cb171e0?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/3b292df5e0fe99256c03e2913fa85edf8cb171e0"/>
9 如果检测到非上述环境下操作，需要进行身份验证（如绑定新银行卡、校验已绑定银行卡、人脸校验、回答提示问题等）。

温馨提示： 如果没有可用的身份验证方式，需要通过人工方式重置密码。
10 绑定新银行卡。
/iknow-pic.cdn.bcebos.com/960a304e251f95ca3ecf1977c2177f3e6709523d"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/960a304e251f95ca3ecf1977c2177f3e6709523d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/960a304e251f95ca3ecf1977c2177f3e6709523d"/>
11 校验已绑定银行卡。
/iknow-pic.cdn.bcebos.com/962bd40735fae6cd61d120a004b30f2443a70f8d"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/962bd40735fae6cd61d120a004b30f2443a70f8d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/962bd40735fae6cd61d120a004b30f2443a70f8d"/>
12 人脸校验。
/iknow-pic.cdn.bcebos.com/3812b31bb051f819c406888bd1b44aed2f73e7d4"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/3812b31bb051f819c406888bd1b44aed2f73e7d4?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/3812b31bb051f819c406888bd1b44aed2f73e7d4"/>
13 回答提示问题。
/iknow-pic.cdn.bcebos.com/9f510fb30f2442a7c62d7664da43ad4bd01302cb"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/9f510fb30f2442a7c62d7664da43ad4bd01302cb?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/9f510fb30f2442a7c62d7664da43ad4bd01302cb"/>
14 通过身份验证，重置支付密码。
/iknow-pic.cdn.bcebos.com/0824ab18972bd4072da2583c70899e510eb3098d"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/0824ab18972bd4072da2583c70899e510eb3098d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/0824ab18972bd4072da2583c70899e510eb3098d"/>

如您借记卡密码遗忘，请卡主本人携带本人有效身份证件、银行卡到全国任一农行网点办理密码挂失、密码重置。
温馨提示：因支付密码涉及账户安全，上述业务需到我行网点办理，请您谅解。
信用卡有两个密码，分别是支付密码和查询密码。若密码遗忘，您可致电我行信用卡客服热线4006695599申请重置新密码。
（作答时间：2021年3月23日，如遇业务变化请以实际为准。）